Night Auditor
Algonquin Resort•Edmundston, NB
•Onsite
About The Position
The Night Auditor is responsible for providing exceptional customer service, managing guest check-ins and check-outs, settling accounts, and processing payments. This role involves auditing daily charges, balancing departmental income, preparing credit card deposits, and managing accounts receivable reports. The Night Auditor also handles guest complaints, communicates guest needs to other team members, and follows established emergency procedures, adhering to all health and safety guidelines.
Requirements
- Previous front office or accounting experience required
- Proficient with Microsoft Word, Excel, and network systems
- Strong data entry, analytical, and communications skills
- Ability to recognize and correct guest service issues in a courteous and professional manner
- Proven ability to be organized, multi-task, and prioritize; ability to work within deadlines
- Completion of High School, GED, or equivalent
- Ability to work flexible shifts (weekday or weekend overnights)
Responsibilities
- Consistently provides exceptional customer service by exceeding guest expectations.
- Register guests into their guest rooms as per reservations, check out guests, and settle accounts; collect and verify payments – cash, debit, and credit, and maintain a float.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Takes ownership of all guest complaints, and rectify the complaint quickly and efficiently.
- Communicates information regarding Guests’ needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
- Adhere to all health and safety guidelines and standards.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
