Night Auditor

Crestline Hotels & Resorts•Palo Alto, CA

About The Position

The Night Auditor serves as a hotel ambassador during the overnight shift, handling guest check-ins and check-outs, answering incoming calls, and upholding guest service standards. The position also performs nightly accounting and assists housekeeping as a runner for its needs during the midnight shift. The role involves computing, classifying, recording, and verifying numerical data to maintain complete financial records, including reviewing figures and postings related to business transactions recorded by other workers.

Requirements

High school graduate or General Education Degree (GED).
One year of previous experience in a similar position in a hotel.
Must be able to work the overnight shift, 11 p.m. to 7 a.m.
Basic computer skills required.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, house count and expected arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, maintain, and secure the bank.
Read the log book daily and record pertinent information.
Process currency exchange and payments to guest accounts, including adjustments, rebates, paid outs, and credits as required.
Operate the Property Management System (P.M.S.) and maintain its security.
Verify and correct the Room Rate Report.
Post and audit banquet charges and adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed, and close and log any open checks in the Point of Sale (P.O.S.) system.
Print Food & Beverage end-of-day reports; audit Food & Beverage cashier work and correct discrepancies.
Audit Rooms Cashier work and correct discrepancies, as well as audit miscellaneous charges such as banquets and bars.
Verify package postings on house accounts.
Enter sales figures into the P.M.S. and balance all accounts.
Run Room & Tax and verify that all room rates have posted.
Verify the Cashiers Report against the drop log and paperwork.
Record room statistics.
Close the P.O.S. after all work is balanced, then run the end-of-day program and close the day.
Check that system interfaces are running.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express check-out folios.
Sign out and brief the relief employee.
Review the Night Audit checklist and verify all work is complete.
Restock all printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the incoming Supervisor.
Document maintenance needs on work orders and submit them to a Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Handle guest check-ins and check-outs, answer incoming calls, and assist with housekeeping needs as a runner during the overnight shift.