Night Auditor

Miccosukee Resort & Gaming• Miami, FL, US, FL

3d•$0 - $20

About The Position

The Night Auditor is responsible for checking front office accounting records for accuracy and compiling information for the hotel’s financial records. The role prepares summaries of cash, check, and credit card activity to reflect the hotel’s financial performance for the day, and completes the end-of-day process in the property management system. The Night Auditor may also perform front desk agent duties, including check-in and check-out procedures, and respond to guest needs and complaints. The role operates in a casino and resort that functions 24 hours a day, seven days a week. Shifts may be rescheduled according to business volume, and the employee must be willing and available to meet those scheduling demands. The work takes place indoors in a smoking environment, with possible temperature fluctuations and moderate to high noise levels.

Requirements

Ability to obtain and maintain a Tribal Gaming License.
High school diploma or GED.
At least 2 years of experience in customer service or hospitality.
Excellent communication and math skills.
Ability to learn computer functions and other on-the-job skills.
Exceptional customer service skills.
English proficiency and ability to communicate effectively with guests, team members, and management in English.
Ability to work with others, communicate well, receive direction, and provide feedback to achieve department goals and objectives.
Ability to maintain a positive attitude and interact with guests in a congenial and polite manner.
Ability to address stressful situations with clients with dignity, tact, and politeness.
Ability to handle supplies safely and non-hazardously while maintaining proper hygiene, cleanliness, and disposal methods.
Ability to conduct oneself professionally and observe company standards, work requirements, and rules of conduct.
Ability to work indoors and be exposed to environmental contaminants, including smoke.
Ability to lift or carry at least 20 pounds unassisted for assigned tasks.
Willingness and availability to work shifts that may be rescheduled according to business volume in a resort operating 24 hours a day, seven days a week.

Nice To Haves

Bilingual ability.

Responsibilities

Adhere to Miccosukee Service Expectations and ensure team compliance.
Maintain a professional appearance and be punctual, courteous, friendly, helpful, and articulate with internal and external guests.
Print downtime reports and other Front Desk reports needed to plan the day.
Charge no-shows as necessary.
Post and process room charges and taxes to guest accounts, including charges not yet posted or incurred during the night audit shift.
Transfer charges and deposits to master accounts and ensure charges are assigned to the appropriate departments.
Verify that front desk transactions are supported by required documentation and signatures and are correctly posted and allocated in the property management system.
Verify account postings and balances, confirm room rates are correct, and post those rates to guest accounts.
Monitor coupon, discount, and other promotional programs.
Perform front desk agent functions, including check-in and check-out procedures.
Track room revenues, occupancy percentages, and other front office statistics.
Prepare summaries of cash, check, and credit card activity and summarize operating results for management.
Check figures, postings, and documents for accuracy; record, store, access, and analyze computerized financial information.
Maintain complete knowledge of emergency procedures.
Balance the day's charges and make corrections as necessary.
Run the end-of-day process in the property management software.
Prepare the MTL report and send it to the Compliance Department and Internal Audit Director.
Apply principles of auditing, balancing, and closing out accounts.
Respond to guest needs, special requests, and complaints, and alert the appropriate manager as needed.
Maintain consistent and regular attendance.
Perform other related duties as assigned.