Night Auditor

Your Employer•Whitesboro, NY

4d•$16 - $18

About The Position

The Night Auditor welcomes hotel guests and helps create a positive guest experience through personalized service, knowledge of hotel facilities, and attentive interactions. The role supports the front desk and hotel operations, serves as Manager on Duty when required, and completes the nightly financial and sales-closing processes. The position also requires working in other hotel areas as needed and maintaining a cooperative working relationship with associates.

Requirements

Working knowledge of Microsoft Excel and Word.
Advanced working knowledge of property management software systems.
Working knowledge of switchboard operations and telephone etiquette.
Excellent communication, organizational, and guest service skills.
Open availability to work weekends and holidays.
Ability to move continuously during work hours and lift and/or carry 50 pounds.
Ability to stand for extended periods and bend, lift, kneel, and remain in motion for the full day.

Responsibilities

Promptly and courteously check guests in and out.
Answer PBX calls promptly and knowledgeably, providing accurate information and gracious telephone service.
Maintain working knowledge of hotel services, facilities, and programs and assist guests.
Respond promptly, efficiently, and courteously to guest requests.
Coordinate guest services with housekeeping, maintenance, and food and beverage teams where applicable.
Review the communication log book each shift and update it for the next shift.
Resolve conflicts and negotiate effectively.
Cooperate and communicate effectively with coworkers.
Process guests’ mail, messages, packages, and wake-up calls.
Provide concierge service, including information about local attractions, restaurants, special events, and guest amenities.
Arrange accommodations for walked guests in oversold situations.
Deliver requested items to guestrooms, such as rollaway beds, cribs, pillows, towels, and luggage.
Ensure charges are entered correctly on guest bills, follow credit card control procedures, and balance accounts daily.
Close shifts accurately, obtaining required approval signatures and authorization codes.
Verify and balance daily departmental charges to guest folios, master accounts, and house accounts, making corrections as needed.
Complete the nightly processing sequence to close the current day's sales.
Transmit credit card transactions nightly.
Serve as Manager on Duty when required.
Work in other hotel areas when needed to assist operations.
Promptly inform the immediate supervisor of problems or unusual matters of significance.
Perform duties in a timely and efficient manner in accordance with company policies and procedures.
Maintain favorable working relationships with company associates and promote a cooperative working climate.
Project a favorable image of the hotel to the public.
Perform other duties as assigned, requested, or deemed necessary by management.