Night Auditor

Good Hospitality Services•Munster, IN

About The Position

The Night Auditor registers, assigns rooms to, and checks out property guests in a prompt and courteous manner. The role provides guests with routine and varied information, audits accounts to ensure they are balanced, closes out accounts and transfers as needed, and prepares daily night audit reports. The position also supports front-desk operations, guest services, security checks, and overnight cleaning and laundry duties.

Responsibilities

Receive shift instructions and the drawer from the room receptionist, and review the Front Desk Log.
Count and verify bills and coins in the drawer.
Generate the current house status and pre-registration report.
Check in guests, establish credit, and assign rooms according to standard operating procedures.
Verify guest history information, issue guest room keys, and answer guest inquiries.
Answer the switchboard, relay calls, and record messages.
Check out guests, finalize folios, collect payment, and obtain guest room keys.
Resolve customer complaints and record specific complaint information.
Perform night audit functions and prepare night audit reports, including updating credit card, advance deposit, and tax-exempt logs.
Maintain and clean the immediate work area.
Balance the drawer at the end of the shift and obtain approval to clock out.
Record significant shift information in the Front Desk Log.
Comply with company policies, practices, procedures, and safety standards.
Inspect conference rooms and common areas each day to ensure security standards are met.
Report to work in a clean and pressed proper uniform.
Perform wake-up calls at designated times.
Ensure that no guests exceed the house limit and inform the General Manager if they do.
Wash, dry, and fold laundry during the shift according to Laundry Attendant guidelines.
Mop the lobby and clean windows as needed.
Perform other duties as assigned.