Night Auditor

Home2 by Hilton (Springwood Hospitality)•Martinsburg, IA

167d•Onsite

About The Position

Represents the hotel to the guest through the guest’s stay by performing sales and customer service functions related to guest registrations, reservations, and revenue collections. These functions should be handled in a way that assures the guests receive a safe and secure place to stay with friendly, attentive service ensuring the guests have a pleasant stay and a smooth checkout. Responsible for the total desk operation: Act as Manager on Duty, respond immediately to guest requests. Represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. Responsible for maintaining hotel safety and security during these hours.

Requirements

Must be able to clearly read, write and understand English in order to service the needs of the great majority of our guests.
Must be able to lift and carry 25 pounds; push and pull 50 pounds.
Have a thorough knowledge of emergency procedures.
Wear proper uniform at all times in accordance with the Standards of Appearance.
Must be thoroughly familiar with Associate Handbook.
Associate must adhere to all work rules, procedure and policies established by the company; including, but not limited to, those contained in the Associate Handbook.
Must maintain certification from a responsible vendor training if alcohol is served at your respective property.

Nice To Haves

Have working knowledge of downtime procedures in case computers go down.
Be very knowledgeable of the frequent stay club and its benefits and any current promotions being offered.
Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures and company’s “walk” policy.
Develop a thorough knowledge of the accounting system particularly how to handle guests being Direct Billed.
Develop a thorough knowledge of property management system.
Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room types and room selling strategies; hotel rates and discounts and how to handle each; hotel credit and check cashing policies and procedures.
Where applicable…follow approved laundry procedures, ensure understanding of operation of washer and dryers. Assist in folding linen according to proper standards. Adhere to no iron laundry procedures.

Responsibilities

Provide the highest quality of service to the guest at all times.
Greet and register guests and provide room assignments accommodating special requests whenever possible.
Act as a liaison between management and guests.
Handle guest check-ins and check-outs efficiently, friendly and professional manner.
Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by brand.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.
Maintain guest privacy.
Keep the Front Desk area neat, clean, and free of safety hazards.
Maintains proper key control for the property.
Receive and transmit mail, phone, and written messages for guests.
Assist in Food and Beverage areas as needed.
Input the daily information into the Profitel system and STS.
Contribute and support the hospitality programs to ensure their success.
Other duties as assigned, of which the associate is capable of performing.