Delta Hotels Dartmouth - Night Audit

The Armour Group Limited•Dartmouth, NS

5d•Onsite

About The Position

Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveler requires and an ethos of exceptional guest service. We are currently seeking a Night Auditor to join our team. As the Night Auditor at the Delta Hotels by Marriott, you will be integral to the guest experience. Reporting to both the Guest Services Manager and Hotel Controller, the successful candidate will complete all “End of Day” accounting activities. The Night Auditor will embody excellent customer service and will work hand and hand with their team.

Requirements

Minimum of 2 years front-line customer service experience
Intermediate skills in Excel, Word and Opera (property management system)
Outstanding guest service skills
Excellent written and verbal communication skills
Strong team player
Ability to work with limited supervision
Positive and professional demeanor

Nice To Haves

Tourism & Hospitality Diploma or Business Administration Diploma an asset
Previous Guest Service/Night Audit experience an asset
Bilingual (French) an asset

Responsibilities

Lead Audit Operations on a daily basis
Collaborate across departments to deliver exceptional service
Maintain confidentiality of proprietary information and protect company assets
Ensure the smooth and efficient operation of the Front Desk
Register arriving guests / process guest departures
Handle cash and credit card transactions
Answer guest inquiries in a timely and accurate manner
Create accurate reservations
Handle guest requests and complaints according to brand standards
Lead First Response in emergency situations; fire, power outage, flood, bomb threat
Investigate and resolve out of balance accounts
Completion of close day process accurately and on time including; Balance front office and food & beverage daily postings; Daily cash deposits
Uphold Delta / Marriott brand standards
Clear and concise communication with colleagues, and Managers
Preparing and distributing daily reports for various departments
Develop strong working relationship with Guest Services Manager and Hotel Controller