Delta Hotels Dartmouth - Guest Services Agent
About The Position
The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Guest Service Agent.
Requirements
- Minimum of 2 years’ experience in a front-line customer service environment
- Has a positive attitude with a passion for delivering the highest level of customer service
- Ability to process all guest check-ins and check-outs
- Answer and accurately record guest calls, requests, and questions
Nice To Haves
- Has previous guest experience / front Desk experience is a strong asset
Responsibilities
- Create a positive guest experience by providing courteous and professional service to guests who are checking in or out of the facility while offering exceptional service to guest during their stay.
- Processing all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities.
- Securing payment for all guestrooms and amenities and process all payment types, vouchers, paid-outs, charges, and provide change.
- Communicating guests’ needs to all appropriate departments.
- Coordinating with Housekeeping to track room status and guest concerns.
- Running and checking daily reports, contingency lists, and credit card authorization reports.
- Answering, recording, and processing all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Benefits
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Comprehensive Extended, Health, Dental and Vision Benefits.
- 50% reimbursement of monthly transit pass.
- Opportunity to participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits.
- Eligible for $500 payments through employee referral program
- Daily meal allowance provided
- Free on-site Parking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
