Guest Services Agent

Pan Pacific Whistler•Whistler, BC

13d•Onsite

About The Position

Pan Pacific Whistler is currently looking for a Guest Service Agent to join their team. As part of the Front Office team, the agent will be one of the first points of contact for guests, helping create a welcoming and memorable experience from check-in to check-out. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

Requirements

Experience in a customer service role.
Ability to work in a fast-paced environment.
Strong communication and interpersonal skills.
Ability to handle multiple tasks simultaneously.
Willingness to work flexible hours, including overnight shifts if required.

Nice To Haves

Experience in the hospitality industry.
Knowledge of Whistler and surrounding areas.
Bilingual abilities.

Responsibilities

Providing pre-arrival services including communications, reservations and Guest Service bookings and Information.
Providing arrival experience services, including greeting guests, checking guests in, providing luggage and ski storage information, as well as portering, shuttle service, car valet and concierge duties.
Providing in-house services, including cashiering and foreign exchange, bell and concierge services.
Assisting other departments, such as Housekeeping and F&B, to ensure a consistent delivery of positive guest experiences.
Providing departure services including luggage pick-up and storage, check-out services and helping guests as needed.
Providing accurate and timely information about events and services available to guests.
Promoting food and beverage and retail partners.
Providing directions to locations within and outside of the hotel.
Maintaining an organized system of current written information about all local events and services offered by approved suppliers and service providers.
Providing overnight front desk coverage if required in the event of sickness or emergency, upon request by the Front Office Manager.
Performing other duties as assigned by the Front Office Manager or Duty Managers.