Delta Hotels Darthmouth - Guest Services Supervisor

The Armour Group Limited • Dartmouth, NS

1d • Onsite

About The Position

Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveler requires and an ethos of exceptional guest service. We are seeking a Guest Service Supervisor to join our team, reporting to the Guest Services Manager. The ideal candidate will embody excellent customer service and work collaboratively with their team to create exceptional experiences.

Requirements

• Motivated, high performance team player
• Organized with great attention to detail
• Strong work ethic
• Ability to excel in a face paced environment
• Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly
• Outstanding guest service skills
• Minimum of 2 years front-line customer service experience is a must
• Previous Guest Service experience

Nice To Haves

• A Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset

Responsibilities

• Act as the Manager on Duty during all scheduled supervisory shifts
• Welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs
• Help train Front Office associates to brand standards and on policies and procedures set up the hotel
• Maintain a high level of professionalism and morale in the Front Office
• Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities
• Communicate guests’ needs to all appropriate departments
• Coordinate with other departments to ensure smooth service delivery to guests
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates
• Run and check daily reports, contingency lists, and credit card authorization reports
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager
• Lead the emergency response team in the absence of senior management
• Maintain confidentiality of proprietary information; protect company assets
• Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules
• Perform other reasonable job duties as requested by Management

Benefits

• Access to our employee development/education reimbursement program
• Company scholarship program for employees and family members
• Access to our gym and fitness facilities
• Comprehensive Extended, Health, Dental and Vision Benefits
• Opportunity to participate in the Employer sponsored retirement savings program
• Access to Marriott employee travel benefits
• Eligible for $500 payments through employee referral program
• Daily meal allowance provided
• Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree