Rooms - Night Auditor

Ojai Valley Inn & Spa•Ojai, CA

About The Position

The Night Auditor performs end-of-day accounting tasks and overnight front desk duties courteously and efficiently. The role assists late-night guests with check-ins, check-outs, and other requests while auditing, reconciling, and balancing daily financial activities. The Night Auditor also helps dispatch emergency situations by contacting designated personnel for immediate assistance, provides information to guests and visitors, and resolves guest issues and complaints, referring them to the supervisor or manager on duty when necessary. Success in this role is demonstrated through systematic processes that support a smooth hospitality experience while maintaining accurate financial data. The position requires professionalism, careful handling of confidential information, and attention to guest service and safe, efficient hotel operations. The associate may also be assigned other job-related duties by their supervisor.

Requirements

Experience in guest relations and resolution.
At least one year of previous experience in a similar position at a Four- or Five-Diamond hotel.
Proficiency in reading, writing, and speaking English.
Ability to write legibly.
Basic math and accounting skills.
Ability to be a team player.
Basic computer skills, including Microsoft Office Suite.
Ability to multitask while maintaining a hospitable and professional demeanor.
Detail-oriented with strong organizational skills.
Ability to maintain confidentiality of guest and hotel information.
Strong time-management skills.
Ability to think clearly and exercise good judgment in pressure situations.
Ability to work with minimal supervision.

Nice To Haves

Previous experience as a Guest Service Agent at an upscale hotel or resort.
Knowledge of Property Management Systems.
Some college education or training in the hospitality industry.
Previous cash-handling experience.
Previous experience or knowledge of emergency procedures, such as first aid, fire response, and natural disasters.

Responsibilities

Handle guest complaints according to procedures, ensure guest satisfaction, and notify the supervisor or manager when necessary.
Provide accurate directions and information to guests and visitors, and arrange transportation when requested.
Ensure the security of guest room access.
Handle cash according to established procedures.
Maintain cleanliness and organization of Front Office areas.
Process invoices and prepare checkout bills.
Post room charges and taxes nightly.
Prepare daily reports and summary cash balances.
Process guest check-ins and check-outs.
Accept and record wake-up call requests.
Ensure end-of-day activities have been successfully completed by employees in operational departments.
Maintain knowledge of scheduled daily activities, arrivals and departures, hotel features, services and amenities, and outlet hours of operation.
Work in a manner that promotes accident prevention and comply with OVI standards and regulations to encourage safe and efficient hotel operations.
Handle and maintain sensitive and confidential information properly.
Approach encounters with guests and employees in a professional, service-oriented manner.
Maintain regular attendance according to hotel scheduling needs.
Maintain high standards of appearance and grooming, including wearing the proper uniform and name tag while working.
Perform other duties as assigned.