Rooms - Night Auditor

Ojai Valley Inn•Ojai, CA

About The Position

The Night Auditor performs end-of-day accounting and overnight front desk duties in a courteous and efficient manner. The role assists late-night guests with check-ins, check-outs, and other requests while auditing, reconciling, and balancing daily financial activities. The Night Auditor also helps dispatch emergency situations, such as fire, medical, or power/system failures, by contacting designated personnel for immediate assistance. The position provides information to guests and visitors and resolves guest issues and complaints, referring them to the supervisor or manager on duty when necessary. Success in this role involves using systematic processes to provide a smooth hospitality experience while maintaining accurate financial data. The Night Auditor works with minimal supervision, follows procedures and directions, maintains confidentiality, and supports safe and efficient hotel operations. Additional job-related duties may be assigned by the supervisor.

Requirements

At least one year of previous experience in a similar position at a Four- or Five-Diamond hotel.
Experience in guest relations and guest issue resolution.
Proficiency in reading, writing, and speaking English.
Ability to write legibly.
Basic math and accounting skills.
Basic computer skills, including Microsoft Office Suite.
Ability to multitask while maintaining a hospitable and professional demeanor.
Detail-oriented with strong organizational skills.
Ability to maintain confidentiality of guest and hotel information.
Strong time-management skills.
Ability to think clearly and exercise good judgment in pressure situations.
Ability to work with minimal supervision.
Ability to work well under pressure and follow directions.
Ability to maintain regular attendance according to scheduling needs.
Ability to meet appearance and grooming standards, including wearing the required uniform and name tag.

Nice To Haves

Previous experience as a Guest Service Agent at an upscale hotel or resort.
Knowledge of Property Management Systems.
Some college education or hospitality industry training.
Previous cash-handling experience.
Experience or knowledge of emergency procedures, such as first aid, fire response, and natural disasters.

Responsibilities

Handle guest complaints according to procedures, ensuring guest satisfaction and notifying a supervisor or manager when necessary.
Provide accurate directions and information to guests and visitors, and arrange transportation when needed.
Ensure the security of guest room access.
Handle cash according to established procedures.
Maintain cleanliness and organization of Front Office areas.
Process invoices and prepare checkout bills.
Post room charges and taxes nightly.
Prepare daily reports and summary cash balances.
Process guest check-ins and check-outs.
Accept and record wake-up call requests.
Ensure end-of-day activities have been successfully completed by employees in operational departments.
Maintain knowledge of scheduled daily activities, arrivals and departures, hotel features, services and amenities, and outlet operating hours.
Work in a manner that promotes accident prevention and comply with OVI standards and regulations for safe and efficient hotel operations.
Properly handle and maintain sensitive and confidential information.
Approach interactions with guests and employees in a professional, service-oriented manner.
Maintain regular attendance according to hotel scheduling needs.
Maintain standards of appearance and grooming, including wearing the proper uniform and name tag while working.
Perform other duties as assigned.