Night Auditor

Courtyard by Marriott (Huntington Hotels)•San Diego, TX

5d•$21 - $23

About The Position

The Night Auditor is responsible for overnight Front Desk duties, completing Night Audit procedures using Fosse, and maintaining guest hospitality. The role includes supporting guests, keeping the lobby Market stocked, monitoring Front Desk equipment, and communicating relevant information to the following shift manager or supervisor. Associates may be moved from their accustomed shift as business demands, and weekly hours may vary based on business and weather conditions.

Requirements

Ability to read and interpret safety rules, safety-awareness information, operating and maintenance instructions, and procedure manuals.
Ability to keep logs and communicate effectively with customers and associates.
Flexibility to work a shift other than the accustomed shift when business demands.
Availability for schedules that may be less than or more than 40 hours in a week, depending on business and weather conditions.
Ability to carry out reasonable management requests within the associate’s capabilities.

Responsibilities

Run all overnight duties at the Front Desk.
Complete Night Audit procedures using Fosse.
Use guests’ names and give each guest focused, attentive service.
Smile and greet every guest; communicate in a warm, friendly, and courteous manner.
Show genuine interest in guests, anticipate their needs, and respond flexibly.
Take ownership of guest problems and resolve them.
Maintain and promote guest hospitality at all times.
Stock the lobby Market daily.
Ensure Front Desk equipment is working and immediately report equipment failures.
Stay familiar with the day-to-day room-selling strategy.
Know current promotions and programs, including Marriott Rewards and hotel packages.
Maintain personal hygiene and wear the proper uniform.
Pass information relevant to the desk or related areas to the following shift manager or supervisor.
Carry out all reasonable management requests the associate is capable of performing.