Night Auditor

Huntington Hotel Group • San Diego, CA

4d

About The Position

The Night Auditor is responsible for overnight Front Desk duties, including completing Night Audit procedures using Fosse. The role requires attentive, courteous, and guest-focused service, resolving guest concerns, and maintaining guest hospitality. The Night Auditor also stocks the lobby Market, checks Front Desk equipment and promptly reports failures, stays informed about room-selling strategies and current promotions, maintains proper hygiene and uniform, and passes relevant information to the next shift manager or supervisor.

The hotel operates seven days a week, 24 hours a day. Associates may be moved from their customary shifts as business demands. Hours worked depend on business and weather conditions; some weeks may be scheduled for fewer than 40 hours and others for more than 40 hours. Associates are expected to carry out reasonable management requests they are capable of performing.

Requirements

• Ability to read and interpret safety rules, safety awareness information such as MSDS, operation and maintenance instructions, and procedure manuals.
• Ability to keep logs and speak effectively with customers and associates.
• Willingness to work shifts as business demands may require.
• Availability may vary with business and weather conditions, with some weeks scheduled for fewer than 40 hours and other weeks for more than 40 hours.

Responsibilities

• Run overnight Front Desk duties and complete Night Audit procedures using Fosse.
• Use guests’ names and provide attentive, warm, friendly, and courteous service.
• Anticipate guest needs, respond flexibly, and take ownership of guest problems and resolve them.
• Maintain and promote guest hospitality at all times.
• Stock the lobby Market daily.
• Ensure Front Desk equipment is working and report equipment failures immediately.
• Know the day-to-day room-selling strategy and current promotions or programs, including Marriott Rewards and hotel packages.
• Maintain a high standard of personal hygiene and wear the proper uniform.
• Pass information relevant to the desk or related areas to the following shift manager or supervisor.
• Carry out reasonable management requests that the associate is capable of performing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed