Night Auditor

Spire Hospitality•Covington, KY

About The Position

The Night Auditor is responsible for welcoming guests and providing exceptional service during the overnight shift while closing and resetting systems to support seamless next-day operations. The role prepares and balances revenue and settlement reports, enters revenue, expenses, and allowances into the computer system, and assists guests with check-ins, check-outs, phone calls, questions, requests, and concerns.

Requirements

High school diploma or equivalent.
One year of experience as a Guest Services Agent.
Knowledge of accounting operations such as accounts receivable, accounts payable, and server service fees.
Basic mathematical skills for preparing financial reports.
Comfort and proficiency working with computers and MS Suite applications, including Outlook, Word, and Excel.
CPR/First Aid Certification.
Ability to lift, carry, push, or pull 10 pounds.
Ability to stand and move about guest services and restaurant/bar areas throughout the shift, primarily standing for most of the shift.

Nice To Haves

Hotel experience preferred.
Previous experience with hotel PMS systems, such as OPERA or OnQ.

Responsibilities

Respond promptly and effectively to guest questions and requests with courtesy and care.
Prepare daily Food & Beverage revenue reports and create and balance PMS reports for revenue and settlement accounts.
Make corrections and adjustments through the PMS and handle computer problems that occur during the shift.
Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Conduct check-ins and check-outs efficiently and answer phone calls promptly and professionally.
Resolve guest concerns through attentive service recovery.
Close and reset systems for seamless next-day operations.