Night Auditor

el PRADO Hotel (Crestline Hotels and Resorts)•Palo Alto, PA

4d•$24 - $27

About The Position

The Night Auditor serves as an ambassador for the hotel, handling guest check-ins and check-outs, answering incoming calls, and upholding Guest Service Standards. The role also performs nightly accounting and provides runner support for housekeeping during the midnight shift. The Night Auditor computes, classifies, and records numerical data to maintain complete financial records; performs routine calculating, posting, and verification duties to obtain financial data for accounting records; and may check the accuracy of figures, calculations, and postings related to business transactions recorded by other workers.

Requirements

High school diploma or General Education Degree (GED).
One year of previous experience in a similar hotel position.
Ability to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features, services, operating hours, room types and locations, rates and promotions, occupancy and arrival/departure information, room availability, and scheduled group activities, or know where to find this information.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, maintain, and secure the bank.
Read the log book daily and record pertinent information.
Process currency exchanges and payments to guest accounts, including adjustments, rebates, paid outs, and credits as required.
Operate and maintain the security of the Property Management System (PMS).
Verify and correct the Room Rate Report.
Post and audit banquet charges and adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed; close and log any open checks in the Point of Sale (POS) system.
Print Food & Beverage end-of-day reports and audit Food & Beverage cashier work, correcting discrepancies.
Audit Rooms cashier work and miscellaneous charges, correcting discrepancies.
Verify package postings on house accounts.
Input sales figures into the PMS and balance accounts.
Run Room & Tax and verify that all room rates are posted.
Verify the Cashiers Report against the drop log and paperwork.
Record room statistics.
Close the POS after balancing all work, then run the end-of-day program and close the day.
Check that system interfaces are running.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express checkout folios.
Sign out and brief the relief employee.
Review the Night Audit checklist and verify that all work is complete.
Restock printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the oncoming Supervisor.
Document maintenance needs on work orders and submit them to a Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Handle guest check-ins and check-outs, answer incoming calls, and provide runner support for housekeeping during the overnight shift.