Night Auditot Hilton Anchorage

Crestview Management, LLC•Anchorage, AK

8d•Onsite

About The Position

Hilton Anchorage is seeking a reliable, detail-oriented Night Auditor to oversee overnight front desk operations while completing the nightly audit process. This position plays a critical role in both guest service and financial accuracy, ensuring a smooth overnight experience for guests and preparing the hotel’s systems and reports for the next business day. The ideal candidate is dependable, calm under pressure, comfortable working independently, and committed to delivering excellent hospitality during overnight hours.

Requirements

Previous hotel front desk or night audit experience preferred
Experience with Hilton systems or hotel PMS preferred
Strong customer service and communication skills
Excellent attention to detail and accuracy
Basic accounting, cash handling, and reconciliation skills
Comfortable working independently overnight with minimal supervision
Ability to multitask in a fast-paced environment
Must be dependable and able to work overnight shifts, weekends, and holidays
Must be able to stand for extended periods and occasionally lift up to 25 lbs
Strong sense of accountability
Positive attitude and professional appearance
Strong problem-solving skills
Ability to remain calm and service-focused overnight
Team player with flexibility to support front office operations as needed

Responsibilities

Welcome guests with friendly and professional service during overnight hours
Perform guest check-in and check-out procedures accurately and efficiently
Respond to guest requests, questions, and concerns in a timely manner
Complete the nightly audit process, including balancing room revenue, payments, and daily transactions
Review and reconcile guest folios, house accounts, credit card settlements, and cash deposits
Run end-of-day reports and distribute reports to hotel leadership and department heads
Verify reservations, room status, no-shows, routing, and billing accuracy
Prepare the property management system for the next business day
Monitor lobby activity and hotel entrances overnight to ensure guest safety and security
Handle phone calls, late arrivals, airline crew arrivals, and overnight guest assistance
Communicate overnight incidents, maintenance concerns, and guest issues clearly in shift notes for morning follow-up
Maintain cleanliness and organization of the front desk and lobby area
Follow all Hilton brand standards, hotel policies, and safety procedures