Night Auditor - Hilton Santa Fe

Ashford Inc. • Santa Fe, NM

1d • Onsite

About The Position

The Night Auditor is responsible for performing all daily audit functions for the front office and each outlet of the hotel. This includes reviewing room and tax postings for accuracy, correcting errors, and ensuring all house charges are posted correctly. The role also involves backing up the front office computer system and performing related computer maintenance. Additionally, the Night Auditor handles all front desk functions, including check-ins, check-outs, payments, reservations, and PBX operations, ensuring guests are treated promptly, warmly, courteously, and professionally. The position requires someone with a strong work ethic, self-initiative, and the ability to work varying schedules including nights, weekends, and holidays, while also being a team player.

Requirements

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• Ability to work varying schedules to include nights, weekends, and holidays
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
• Treat guests promptly, warmly, courteously and professionally.
• Provide accurate and clear directions to room locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed