Night Manager, Hilton Tampa Airport Westshore

Remington Hospitality•Tampa, FL

17h•Onsite

About The Position

As a key member of the property leadership team, the Evening Hotel Manager is accountable for the hotel's operations. Reporting to the General Manager and Front Office Manager, the Evening Hotel Manager will be responsible for maintaining the highest level of ethical leadership to lead the guest teams to deliver the highest standard of customer service. We offer competitive compensation and benefits, and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made Remington Hotels their career home.

Requirements

Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

Assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance.
Supervising the daily operations and the front desk operations and front desk staff, including the supervision of shift closings, and daily reports.
Training all front desk staff as it relates to brand and company standards to maximize service culture.
Assisting with sales and the Daily Sell Strategy.
Assisting with the implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests.
Maintaining compliance and remaining up-to-date on new initiatives for the brand and company.
Inspecting and ensuring that safety and security standards are being maintained.
Supporting guest experience and satisfaction in all operations ensuring problem resolution.
Conducting daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
Performing payment processing.
Overseeing the Pantry (fully stocked) and notifying the F&B Director.
Assisting the Housekeeping inspect guest rooms and public areas if needed.