Night Auditor

Cincinnati Marriott at RiverCenter•Covington, KY

About The Position

SPIRE Hospitality is seeking a Night Auditor for an overnight hotel role. The Night Auditor welcomes guests, delivers attentive service throughout their stay, and helps ensure smooth next-day operations by closing and resetting systems. The position involves preparing and balancing revenue and settlement reports, handling computer or PMS issues, processing guest transactions, and addressing guest concerns. The role is primarily performed standing and moving around guest-services and restaurant/bar areas.

Requirements

High school diploma or equivalent.
One year of experience as a Guest Services Agent.
Knowledge of accounting operations, such as accounts receivable, accounts payable, and server service fees.
Basic mathematical skills for preparing financial reports.
Full understanding of and comfort working on a computer with MS Suite applications, including Outlook, Word, and Excel.
Ability to lift, carry, push, or pull 10 pounds.
Ability to stand and move about guest-services and restaurant/bar areas throughout the shift; the majority of the shift is spent standing.

Nice To Haves

Hotel experience preferred.
CPR/First Aid Certification.
Previous experience with hotel PMS systems, such as OPERA or OnQ.

Responsibilities

Respond promptly and effectively to guest questions and requests while providing courteous, attentive service.
Prepare daily Food & Beverage revenue reports and create and balance PMS reports for revenue and settlement accounts.
Make corrections and adjustments in the PMS and handle computer problems that occur during the shift.
Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Conduct guest check-ins and check-outs and answer phone calls professionally and courteously.
Resolve guest concerns through attentive service recovery.
Close and reset systems to support seamless next-day operations.