Night Auditor (FT $20-$22 per hour DOE)

Tetherow Resort•Bend, OR

3d•$20 - $22•Onsite

About The Position

We are hiring a part-time Night Auditor. At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!

Requirements

Energetic, inspiring and adventurous
Enjoys having fun while at work
Enjoys going above and beyond for their team and guests
Strong organizational skills with the ability to multi-task in a fast paced environment
Works well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over time
Enjoys meeting new people and making them feel welcomed
Excellent communication and listening skills
A minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort
Proficient in Microsoft Word, Outlook and Excel
High school diploma or equivalency degree
Available to work overnight schedules, including weekends and holidays

Responsibilities

Verify payment for stay including incidental costs by obtaining credit card information
Completion of end-of-day processes, including closing and balancing all room accounts, counting and balancing cash and credit card receipts, and balancing direct bill and house accounts
Verify and balance department vouchers including golf, membership, food & beverage, special events, fitness center and other departments as necessary
Run trial balance reports, reconcile all settlements and revenue information, investigate or analyze out-of-balance situations and make adjustments or corrections to accounts as needed
Cover front desk operations and switchboard, answering incoming calls within three rings with appropriate greeting
Greet guests warmly and provide guests with appropriate room assignments, room keys, and directions to the rooms while up-selling when appropriate
Assist guests with issues and complaints with empathy and a focus on guest satisfaction; use supervisor support when necessary
Communicate current knowledge of local area, attractions and events to guests
Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due
Provide feedback to day shift on all current and pertinent information.