Night Auditor (Seasonal)

Conrad Hotels and Resorts•Nashville, TN

3d•Onsite

About The Position

The Night Auditor audits, balances, and consolidates departmental ledger accounts; prepares hotel operating reports; and performs Front Desk duties during evening hours. This is a seasonal position projected to continue through February 2027, with employment expected to conclude then based on business needs. The role includes welcoming and assisting guests, registering them and assigning rooms, responding to inquiries and complaints, and handling phone calls. Financial duties include posting room and outstanding charges, balancing cash and credit revenue, securing restaurant revenue and floats, preparing operating reports and audit materials, correcting cashier errors or omissions, and preparing and posting credit- and charge-card summaries. The position requires the ability to sit for extended periods; walk and stand occasionally to moderately; talk, hear, listen, reach, grasp, and perform repetitive motions; and move items weighing up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

High school diploma or GED.
At least 18 years of age.
Basic computer skills.
Ability to read and communicate effectively, with strong interpersonal skills.
Ability to work well under pressure while retaining tact and composure when resolving guest complaints.
Ability to sit for extended periods; walk and stand occasionally to moderately; talk, hear, listen, reach, grasp, and perform repetitive motions.
Ability to push, pull, lift, carry, or otherwise move up to 10 pounds.

Nice To Haves

Work experience in the hospitality or restaurant industry.
Experience with programs such as Vision One, Galaxy, Lightspeed, or RTP.
Ability to communicate in other languages.

Responsibilities

Greet guests and help them feel welcome at the property.
Register guests and assign rooms.
Respond to guest inquiries with accurate information and a positive attitude to support guest satisfaction.
Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Respond to phone calls.
Welcome guests and resolve their questions, issues, and complaints effectively.
Post daily room charges and outstanding charges.
Balance cash and credit revenue totals against the revenue report.
Accept restaurant revenue and floats and ensure they are securely locked away.
Prepare hotel operating reports and complete the audit package to required standards.
Correct cashier errors or omissions.
Prepare credit-card and charge-card summaries and post them to the ledger account.
Perform other duties as assigned.