Overnight-Night Auditor- PT/On Call-Memphis Marriott East-Weekends

Remington Hotels•Memphis, TN

10d•Onsite

About The Position

The Night Auditor performs daily audit functions for the hotel’s front office and outlets, reviews room and tax postings for accuracy, corrects errors, and ensures house charges are posted accurately and on time. The role may also involve backing up the front-office computer system and night-audit program, rebuilding the front-office and reservation systems, and performing related computer maintenance when applicable. The Night Auditor follows the management company’s accounting and credit policies and procedures and handles front-desk duties, including check-ins, check-outs, payments, reservations, PBX operation, and answering calls within three rings. Guests are to be served promptly, warmly, courteously, and professionally, with clear directions to their rooms. This position is part-time/on-call and includes weekend work; schedules may vary and can include nights and holidays.

Requirements

Maintain focus and attention on tasks and complete assignments on time despite frequent interruptions.
Demonstrate a high work ethic and self-initiative.
Work varying schedules that may include nights, weekends, and holidays.
Work effectively as part of a team focused on providing great guest experiences.
Ability to work in a standard office environment.
Ability to sit for prolonged periods and work at a computer for 6–8 hours a day.
Occasional standing and walking throughout the workday.
Frequent fine motor skills, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasional standing, walking, bending, reaching, or carrying items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Perform daily audit functions for the front office and each hotel outlet.
Review room and tax postings for accuracy and immediately correct errors.
Ensure house charges are posted accurately and in a timely manner.
Back up the front-office computer system and night-audit program daily, if applicable.
Rebuild the front-office system and reservation system and perform related computer maintenance, if applicable.
Follow the management company’s accounting and credit policies and procedures.
Perform front-desk functions, including check-ins, check-outs, payments, reservations, and PBX operation.
Answer calls within three rings.
Treat guests promptly, warmly, courteously, and professionally.
Provide accurate and clear directions to guest rooms.