Night Auditor

OTO Development•Garden City, NY

About The Position

The Night Auditor performs guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards. The role maintains a friendly, hospitable presence at the desk during all hours and supports guest satisfaction by providing information about local attractions and amenities. The position handles collections, rates, credits, required documentation, and security of keys, safe deposits, and company and guest property. It also monitors competitor occupancy and rates to help optimize rates and performs other duties as assigned.

Requirements

Proficiency in administering applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience with accurate cash handling and credit cards.
Experience maintaining the security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience working with a computer, especially data entry.
Ability to work well with others.
Maintain a customer focus and put guests’ needs first.
Be approachable and encourage effective communication with guests and fellow team members.
Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests.
Ensure credit card and direct-bill collections comply with company policies.
Maintain proper control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to help optimize rates.
Complete required documentation in a timely manner.
Properly quote daily rates and issue credits.
Perform other duties as assigned to support guest satisfaction.