Night Auditor | Lebanon Townplace Suites

SHANER • North Cornwall Township, PA

4h

About The Position

The Night Auditor attends to guests’ needs, balances revenue and expense transactions from the day, and performs front desk functions during the audit shift. The role requires strong communication and guest service skills, with the ability to take appropriate action to meet and exceed guest expectations. The position is for the Lebanon Townplace Suites.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of local activities and attractions appropriate for the clientele.

Nice To Haves

• Previous hotel experience.
• Computer experience.
• Bilingual English/Spanish.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints and ensure guest satisfaction.
• Process check-ins and check-outs according to established hotel requirements.
• Follow payment, cash-handling, and credit policies and procedures.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Attend to guest needs and perform front desk functions during the audit shift.
• Balance revenue and expense transactions from the day.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED