Night Auditor

Marriott•Melbourne, FL

About The Position

The Night Auditor completes end-of-day hotel activities, including posting charges, running the night audit backup, and rolling the date. The role processes guest payments and accounting adjustments, maintains emergency guest records, sells available rooms to walk-in guests, handles telephone and wake-up-call requests, and completes the Room Rate Variance Report. The Night Auditor checks in guests, assigns rooms, activates or reissues electronic room keys, counts and secures the shift bank, and balances and deposits receipts according to accounting specifications. The role also sets up, stocks, and maintains work areas and checks the cleanliness and presentation of materials. The position requires reporting accidents, injuries, and unsafe conditions; following company policies; maintaining a clean and professional appearance; protecting confidential information and company assets; and providing courteous, professional guest service. The Night Auditor communicates clearly, builds positive working relationships, supports team goals, meets quality standards, and performs other reasonable duties as requested by supervisors. Physical activities include handling objects weighing up to 25 pounds without assistance, reaching, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods or an entire shift.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees and to bend, twist, pull, and stoop.
Ability to stand, sit, or walk for extended periods or an entire work shift.

Responsibilities

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to maintain an emergency record of guests.
Sell rooms to guests without reservations based on availability.
Operate the telephone switchboard, process wake-up-call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift.
Balance and drop receipts according to accounting specifications.
Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Support team goals and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.