Night Auditor

Hotel Equities Group, LLC • Oklahoma City, OK

4d

About The Position

Hotel Equities is seeking a dependable, service-oriented Night Auditor to support hotel operations and deliver professional service to guests and associates. The position provides welcoming, efficient service throughout the guest arrival, stay, and departure experience, assisting with requests, reservations, payments, information, and service recovery while supporting smooth daily operations. The role requires following hotel procedures and communicating with other departments to maintain effective operations and positive guest experiences.

Requirements

• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Nice To Haves

• High school diploma or equivalent.
• Previous hotel, front desk, customer service, or related experience.
• Experience with Property Management Systems (PMS).
• Experience with Point-of-Sale (POS) systems.
• Experience with Microsoft Office Suite.
• Experience with hotel guest-service and communication platforms.
• A warm, welcoming professional who genuinely enjoys helping guests.
• An organized and detail-oriented team member.
• A calm problem-solver who can handle multiple priorities.
• Professionalism, reliability, and a service-first mindset.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation, sick time where required by state law, and holidays.
• 401(k) retirement plan.
• Employee Assistance Program.
• Career growth opportunities and leadership development programs.
• Reduced hotel rates throughout the company portfolio.
• Employee referral program.
• Life insurance.
• Flexible Spending Account (FSA).
• Exclusive third-party discounts for shopping, travel, entertainment, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED