Night Auditor

Marriott•Newton, MA

4d•$23 - $24•Onsite

About The Position

The Night Auditor works overnight as part of the Front Desk team, creating a welcoming and memorable first impression for guests. The role involves checking in and registering guests, providing information about the hotel, its amenities, and the local area, and delivering attentive service, including resolving guest concerns and creating positive recovery experiences. The position also performs night audit procedures, maintains the house bank, prepares and distributes reports, processes transactions, and communicates relevant information to the manager on duty. The role typically covers 11 p.m. to 7 a.m. and may assist other departments as needed.

Requirements

Ability to work overnight hours.
High attention to detail.
High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Provide engaging, attentive customer service and take a sincere interest in guests.
Check guests in, confirm proper credit, note and fulfill special requests, and establish accurate guest information.
Resolve guest problems and provide service recovery.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and provide other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow night audit procedures with attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.