Night Auditor

Hyatt House Virginia Beach Oceanfront (Crestline Hotels and Resorts)•Virginia Beach, VA

167d•$16 - $18•Onsite

About The Position

Be the Nighttime Hero of Hospitality at Hyatt House Virginia Beach Oceanfront! Looking for a role where your attention to detail and calm presence truly stand out? As our Night Auditor, you’ll keep operations running smoothly, welcome guests with warmth, and make sure the day’s success carries into tomorrow.

Requirements

High School Graduate or General Education Degree (GED)
One year previous experience in a similar position in a hotel.
Must be able to work the overnight shift 11pm - 7am.
Basic computer skills required.

Responsibilities

Serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards.
Handle nightly accounting and work as a "Runner" for housekeeping needs during the midnight shift.
Compute, classify, and record numerical data to keep financial records complete.
Perform routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records.
Check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of hotel features/services, hours of operation, room types, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled daily group activities.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Pick up, count and maintain bank. Secure bank at all times.
Read the log book daily, and record all pertinent information in the log book.
Process currency exchange and payments to guest accounts.
Process adjustments, rebates, paid outs and credits as required.
Operate P.M.S. (Property Management System) and maintain security of system.
Verify and make corrections to the Room Rate Report.
Post and audit Banquet charges.
Adjust outside Vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Backup computer system files.
Verify that all checks are closed, and close and log any open check in the P.O.S. (Point of Sale) system.
Print Food & Beverage end of day reports.
Audit Food & Beverage cashiers work and correct discrepancies.
Audit Rooms Cashiers work and correct discrepancies.
Audit all miscellaneous charges (Banquets, Bars etc.).
Verify package postings on house accounts.
Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
Run Room & Tax verifying that all room rates posted.
Verify Cashiers Report to drop log and paperwork.
Record room statistics.
Close P.O.S. after all work is balanced.
Run end of day program and close day.
Check that interfaces are up and running.
Run daily Flash Reports and distribute accordingly.
Run morning reports and backup reports and distribute accordingly.
Print express check out folios and distribute.
Sign out and brief relief.
Review Night Audit checklist and verify that all work has been completed.
Restock all printers.
Fill out and deposit payment and corresponding checks.
Review status of assignments and any follow-up action with on-coming Supervisor.
Document maintenance needs on work orders and submit to Manager/Supervisor.
Attend monthly department meetings and training sessions as necessary.