Night Auditor

AC Hotels • Auburn, AL

5d

About The Position

The Night Auditor provides courteous, professional guest service while managing overnight front-desk operations. The role supports guest check-in and check-out, answers questions and resolves concerns, assists with reservations and special requests, and provides information about the property and local area. It also completes overnight audit paperwork, prepares the hotel for the morning, and prepares the lobby and breakfast where applicable. The primary shift is 11 p.m. to 7 a.m., with flexibility to work varied schedules.

Requirements

• High school graduate or equivalent.
• One year of work-related experience.
• Proficiency in MS Word, Excel, and PowerPoint.
• Data entry and database management experience.
• Telephone etiquette experience.
• Experience with front-office equipment.
• Flexibility to work varied schedules, specifically 11 p.m. to 7 a.m.
• Excellent written and oral communication skills.
• Excellent organizational skills.
• Ability to perform repetitive tasks.
• Physical ability to walk, sit, and stand during the scheduled shift.
• Ability to lift up to 40 lbs.
• Ability to manage and resolve disruptive circumstances, show compassion while remaining composed, and stay calm and focused under pressure.

Nice To Haves

• Work-related experience in customer service, the hotel industry, management, restaurant administration, human resources, legal, education, training and development, or finance.
• Understanding of the hospitality industry.
• Previous experience in the hospitality industry.
• Previous experience as a Guest Services Agent.
• Bilingual communication skills.

Responsibilities

• Serve as a concierge by providing directions and recommending local attractions, services, and restaurants.
• Review reservations, explain available options, use suggestive selling, and promote the property's rooms and services.
• Register guests, assign rooms, create secure room cards, assist with special requests, and support pre-registration and reservations.
• Monitor same-day and future reservations, understand cancellation procedures, and track room status.
• Verify payment methods and follow credit-check, cash-handling, check-cashing, and related procedures.
• Post and file charges to guest accounts and follow procedures for safe deposit boxes, mail, packages, and messages.
• Enter guest information into the PMS system and communicate relevant information to hotel personnel.
• Keep the front desk clean and presentable, post Suite Shop purchases to guest folios, and ensure the pass-on log and bulletin board are accurate.
• Coordinate with housekeeping to maintain current room-status reports and communicate early check-ins, late check-outs, special requests, and part-day rooms.
• Coordinate guestroom maintenance requests with engineering and maintenance departments.
• Complete overnight audits and paperwork, and prepare the lobby and breakfast area where applicable.
• Report unusual occurrences or requests to the Manager or Assistant Manager and follow safety, emergency, and accident-prevention procedures.
• Attend departmental meetings, stay aware of property activities, and perform other tasks as needed to meet or exceed guest satisfaction.
• Provide a positive, proactive guest experience; address guest issues promptly and represent the property professionally.
• Work the primary 11 p.m. to 7 a.m. shift and be flexible to work varied schedules or other shifts as business demands require.

Benefits

• Advancement opportunities.
• Comprehensive health benefit packages for eligible employees and their families.
• Vacation time.
• Quarterly bonuses.
• 401(k).
• Additional employee perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED