Night Auditor

Sage Hospitality • Bethesda, MD

4d • $22

About The Position

Sage Hospitality Group is hiring a Night Auditor for the Front Office team at the Embassy Suites by Hilton Bethesda. The role audits, balances, and reports on hotel areas—including food and beverage outlets and the front desk—to provide accurate, timely information, ensure hotel and company policies are followed, and help prevent fraud. The Night Auditor also serves arriving, departing, and in-house guests, responding professionally to questions about reservations, hotel information, and guest concerns in person and by telephone.

The role performs nightly audits and reporting, completes guest check-in and checkout procedures, handles telephone and wake-up-call duties, and performs Front Desk Clerk responsibilities, including express checkouts. The work is primarily indoors at a climate-controlled workstation, with prolonged standing and movement through hotel areas as needed.

Requirements

• High school education or equivalent experience.
• Ability to operate a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest-relations etiquette and skills.
• Moderate hearing ability to communicate with guests.
• Excellent vision for viewing a CRT screen.
• Excellent speech communication skills for telephone communication with guests.
• Excellent comprehension and literacy for reading daily reports and numbers.
• Ability to meet the stated physical demands of the job, with reasonable accommodations where applicable.

Nice To Haves

• Accounting background preferred, but not required.

Responsibilities

• Audit, balance, and report on food and beverage outlet cash and credit operations, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
• Audit, balance, post, and report front desk transactions, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits.
• Audit, balance, prepare, verify, and report room information; prepare and input statistics and income journal sheets for daily reports.
• Balance and close all bank ticket codes daily.
• Run the nightly final audit after ensuring all revenues are in balance.
• Greet arriving guests and complete established check-in procedures using manual and computerized methods.
• Facilitate guest checkouts by following established procedures to close accounts and prepare rooms for sale.
• Maintain knowledge of in-house and local area functions to answer guest questions and concerns promptly and accurately, in person and by telephone.
• Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
• Perform Front Desk Clerk duties, including express checkouts.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Discounts on hotels, restaurants, and more
• Eligible to participate in the Employee Referral Bonus Program, with up to $1,000 per referral

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED