Night Auditor - Part Time

Avion Hospitality•Dallas, TX

3d•Onsite

About The Position

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role oversees the front desk operations during the overnight shift, typically from 11 pm to 7 am. Key duties include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Requirements

At least 1 year of progressive experience in a hotel is required
High School diploma or equivalent required
Must be able to work independently and with minimal supervision
Knowledge of Accounting Principles
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
Must maintain composure and objectivity under pressure
Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
Maintain a friendly and warm demeanor at all times
Follow safety and emergency procedures according to Avion Hospitality standards
Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards
Be familiar with all Avion Hospitality’s policies and house rules
Maintain radio contact with other associates during entire shift
Have a working knowledge of security procedures
Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates

Nice To Haves

Previous supervisory responsibility preferred

Responsibilities

Register guests
Make reservations
Prepare daily reports
Balance transactions
Conduct security walks
Initiate and complete the End of Day process
Run all reports as required for Food and Beverage audit
Complete the Night Audit checklist for computer procedures daily
Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)
Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards
Maintain Front Office computer system operation according to Avion Hospitality standards
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to Avion Hospitality standards
Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards
Be familiar with all Avion Hospitality’s policies and house rules
Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills
Maintain radio contact with other associates during entire shift
Have a working knowledge of security procedures
Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates
Prepare and distribute the Daily Flash Report as needed
Transfer the master or house accounts as necessary
Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s
Train any new Night Auditors as requested by management
Run morning reports according to Avion Hospitality procedures
Assign delivery of newspapers daily
Deliver or assign delivery of Express Check-Out's
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
Handle items for “Lost and Found” according to the standard
Complete any reports as requested by management in a timely manner
Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)
As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests
Attend meetings as required by management
Perform any other duties as requested by the Guest Services Manager or any other member of management