Night Auditor - Part-time

Homewood Suites Louisville East•Louisville, KY

4d•Onsite

About The Position

The Homewood Suites team is seeking a part-time Night Auditor to work Friday and Saturday from 10:00 AM – 6:00 PM. This position is responsible for closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional, and timely manner. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Follow Musselman Hotels procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Must have the ability to plan, organize and prioritize work duties. Prepare, set up and stock the breakfast area, ensuring service is ready for guests before handing off responsiblities to the breakfast attendaant. Adheres to Musselman Hotels general work rules and department procedures. Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with Musselman Hotels, brand, local, state, and federal regulations. Follows all Musselman Hotels procedures for guest/associate incidents.

Requirements

Ability to work part-time, specifically Friday and Saturday from 10:00 AM – 6:00 PM.
Ability to show sound judgment in making independent decisions.
Ability to ensure security protocols are being followed.
Ability to assist guests in a friendly, professional, and timely manner.
Ability to anticipate and respond to guests in a friendly and positive manner.
Ability to provide the highest level of service.
Ability to process check-ins and check-outs, verify billing, create reservations, and process special requests.
Knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Ability to work independently or in a team.
Ability to contribute to the efforts of other departments when necessary.
Ability to process no-show reservations.
Ability to prepare financial reports for managerial review.
Ability to close the financial day for the hotel.
Ability to follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
Ability to monitor room availability, follow restrictions, and all booking policies and procedures.
Ability to drive sales and maximize revenue by up-selling rooms and amenities.
Ability to follow procedures when handling cash and processing financial transactions.
Ability to properly use all equipment.
Ability to adhere to cost controls to reduce expenses and waste.
Ability to plan, organize and prioritize work duties.
Ability to prepare, set up and stock the breakfast area.
Adherence to Musselman Hotels general work rules and department procedures.
Attendance at all required department and hotel meetings.
Maintenance of a clean and safe work area in compliance with Musselman Hotels, brand, local, state, and federal regulations.
Following all Musselman Hotels procedures for guest/associate incidents.

Responsibilities

Closing previous business day and completing daily financial reports.
Managing person in charge duties during the overnight shift, including making independent decisions and ensuring security protocols are followed.
Assisting guests in a friendly, professional, and timely manner.
Processing check-ins and check-outs, verifying billing, creating reservations, and processing special requests.
Assisting guests with knowledge of hotel property, local attractions, and hours of operation.
Working independently or in a team to meet guest needs and contributing to other departments.
Processing no-show reservations.
Preparing financial reports for managerial review.
Closing the financial day for the hotel.
Utilizing selling techniques and strategies to maximize room revenues.
Monitoring room availability, following restrictions, and all booking policies and procedures.
Driving sales and maximizing revenue by up-selling rooms and amenities.
Handling cash and processing financial transactions according to procedures.
Proper use of all equipment and adhering to cost controls to reduce expenses and waste.
Planning, organizing, and prioritizing work duties.
Preparing, setting up, and stocking the breakfast area.
Adhering to general work rules and department procedures.
Attending all required department and hotel meetings.
Maintaining a clean and safe work area.
Following procedures for guest/associate incidents.