Part-Time Night Auditor

Lodging Dynamics•Anaheim, CA

5d•$21 - $22•Onsite

About The Position

The Night Auditor is responsible for greeting guests, checking them in, and providing information about the hotel. This role also involves processing invoices, posting checks to vendors, distributing employee checks, responding to guest complaints and emergencies, reconciling accounts, verifying end-of-day work from other departments, scheduling wake-up calls and reservations, and answering phones. The first few months will focus on learning about the hotel and its amenities, assisting the front desk team, and providing excellent guest service.

Requirements

Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skills
Ability to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills

Responsibilities

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations