Night Auditor Patrol - Central Reservations - Winter 2026/27
About The Position
Big White Ski Resort is seeking a Night Auditor Patrol for its Central Reservations department for the Winter 2026/27 season. This full-time, seasonal position involves patrolling Big White Central Reservations’ properties during the overnight shift (Midnight to 8 am). The role requires handling and resolving noise complaints, reporting any issues encountered during the shift, and developing a strong understanding of Front Desk operations to cover Night Audit shifts. This is a unique opportunity to live, work, and explore in a mountain resort environment, contributing to the mission of ensuring visitors have a memorable alpine experience in a positive, safe, and friendly environment.
Requirements
- Excellent customer service
- Complaint handling & resolution experience
- Excellent communication skills
- Reliable and responsible, ensuring that shift requirements are met
- Can work independently
- Quick thinker and strong ability to problem solve
- 100% guest service oriented, having excellent people skills
- Energetic and upbeat personality, contributing to the to the positive work atmosphere
- Must have full-privileged BC driving license (no L’s, N’s or P’s) or be willing to obtain one with our guidance
- Must have had a driving license for 3 years with a clean driving record
- Must be able to obtain a Class 4 Unrestricted British Columbia Driver’s license if required
- Must be available to work a variety of shifts, including mornings, nights, weekends and holidays
- Must be legally entitled to work in Canada
Responsibilities
- Participate in and pass our Driver Training Course
- Patrol Big White Central Reservations’ properties
- Resolve noise complaints
- Report any issues experienced in a nightly report
- Conduct guest check in and checkouts following all correct procedures
- Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
- Run reports and audits
- Prepare arrival packages
- Make shuttle bookings ensuring all pertinent information is collected and shuttle schedules and policies are adhered to
- Take cash, credit card and debit card payments when necessary
- Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
- Answer and direct incoming calls in a professional and consistent manner
- Ensure high level of customer service is maintained at all times with genuine care to attention and detail
- Assist guests with all questions and reasonable requests
- Troubleshoot all guest issues
- Handle guest complaints
- Pickup and drop off guests to or from their accommodation
- Develop a good understanding of the village layout and be able to give directions to all units in the rental pool
- Communicate effectively with all departments, including Groups, Transpo, Housekeeping and Maintenance
- Follow all Health & Safety protocols and procedures
- Any other reasonable requests made by a Central Reservations Manager
Benefits
- Free Winter Season Pass providing unlimited riding at Big White!
- Free and discounted lift tickets for Family and Friends
- Free ski and snowboard lessons
- Free and discounted Lift tickets at other approved Mountain Resorts
- Free access to the staff fitness facilities (weight room and aerobics room)
- Ski and Board every day and night!
- Family & Friends discounts in our accommodations
- Discounts at Big White operated restaurants
- Discounts in our retail stores
- Discounts on rentals
- Staff accommodation is available for successful applicants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
