Night Auditor - Central Reservations - Winter 2026/27

Big White Ski Resort•Area E (Beaverdell/West Boundary), BC

1d•Onsite

About The Position

Big White Ski Resort is seeking a full-time seasonal Night Auditor to handle overnight operations of the Front Desk from Midnight to 8 am. This role is the first point of contact for late-arriving guests and involves performing Front Desk Agent duties. Additionally, the Night Auditor is responsible for running nightly reports and preparing documentation for the following day's shift. This is an opportunity to work in the mountains, live, work, and explore in an amazing natural environment, and contribute to Canada's Favorite Family Resort.

Requirements

Excellent customer service
Complaint handling & resolution experience
Excellent communication skills
Reliable and responsible, ensuring that shift requirements are met
Can work independently
Quick thinker and strong ability to problem solve
100% guest service oriented, having excellent people skills
Energetic and upbeat personality, contributing to the to the positive work atmosphere
Must have full-privileged BC driving license (no L’s, N’s or P’s) or be willing to obtain one with our guidance
Must have had a driving license for 3 years with a clean driving record
Must be able to obtain a Class 4 Unrestricted British Columbia Driver’s license if required
Must be legally entitled to work in Canada

Responsibilities

Participate in and pass our Driver Training Course
Conduct guest check in and checkouts following all correct procedures
Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Run reports and audits
Prepare arrival packages
Make shuttle bookings ensuring all pertinent information is collected and shuttle schedules and policies are adhered to
Take cash, credit card and debit card payments when necessary
Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
Answer and direct incoming calls in a professional and consistent manner
Ensure high level of customer service is maintained at all times with genuine care to attention and detail
Assist guests with all questions and reasonable requests
Troubleshoot all guest issues
Handle guest complaints
Develop a good understanding of the village layout and be able to give directions to all units in the rental pool
Communicate effectively with all departments, including Groups, Transpo, Housekeeping and Maintenance
Patrol Central Reservations properties
Resolve noise complaints
Pickup and drop off guests to or from their accommodation
Follow all Health & Safety protocols and procedures
Any other reasonable requests as made by a Central Reservations Manager