Patrol Dispatch - Winter 26/27
About The Position
The Dispatcher is the operational hub of Big White Ski Patrol. From coordinating emergency responses and search operations to managing mountain-wide communications and incident documentation, the Dispatcher ensures the right resources are in the right place at the right time. This position combines emergency response coordination, leadership, problem-solving, and administrative oversight in a fast-paced mountain environment. While Dispatchers maintain the skiing and first aid skills required to support patrol operations, this is primarily an operations and coordination role rather than a frontline patrol position. Successful candidates are highly organized, calm under pressure, detail-oriented, and capable of managing multiple competing priorities simultaneously.
Requirements
- Minimum 80-hour first aid certification (AFA, WFR, EMR, ASPA, NZ PHEC, or equivalent)
- Minimum typing speed of 40 WPM
- Strong computer skills and ability to learn new software systems
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work independently and make decisions under pressure
Nice To Haves
- Expert skiing or snowboarding ability
- Experience in emergency services, healthcare, dispatch, incident command, or operational coordination
- Local knowledge of Big White terrain and operations
- Experience with incident reporting systems
- Experience with 1Risk software
- Nursing, EMS, fire service, search and rescue, or emergency communications experience
Responsibilities
- Coordinate patrol responses to medical incidents, missing persons, lift evacuations, and mountain emergencies
- Monitor mountain operations and maintain situational awareness across all mountain zones
- Allocate resources and personnel based on operational needs
- Communicate with BC Ambulance, medical staff, resort departments, and external agencies
- Serve as the primary communication link between field teams and support services
- Monitor multiple radio channels, telephones, and operational systems simultaneously
- Receive and prioritize incoming requests for assistance
- Maintain accurate dispatch logs and operational records
- Track personnel and resources throughout the day
- Record mountain closures, hazards, operational issues, and significant events
- Review incident documentation for completeness and accuracy
- Identify missing information and follow up with patrollers when clarification is required
- Process guest injury reports, staff injury reports, medication records, and operational documentation
- Flag incidents requiring further investigation or supervisory review
- Ensure critical information is distributed to the appropriate internal and external stakeholders
- Provide first aid care to walk-in patients when operationally appropriate
- Maintain proficiency in skiing/snowboarding and patrol procedures
- Assist with mountain operations, public safety initiatives, and special projects
- Periodically work operational patrol shifts to maintain mountain knowledge and operational familiarity
- Support emergency response activities as required
Benefits
- Equipment allowance
- First aid allowance
- Seasonal completion bonus
- Staff ski pass
- Discounted meals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
