Night Audit - Holiday Inn Express Bradenton

Hulsing Hotels/ Earth Fare / Accucare•Bradenton, FL

About The Position

The Night Auditor ensures a comfortable, caring, and consistent guest stay by providing a warm welcome and efficient front desk service in accordance with brand standards. The position handles guest arrivals and departures, hotel registration and transactions, reservations, guest requests and concerns, and the night audit process and required reporting. It also supports hotel communications and coordinates with other departments and Accounting as needed.

Requirements

Ability to work evenings, holidays, and weekends.
Excellent communication skills and ability to communicate effectively with guests and associates.
Computer literate.
High school graduate or GED equivalent.

Nice To Haves

Hotel front desk experience.

Responsibilities

Provide guests with a warm welcome and ensure a delightful, seamless arrival and departure.
Process hotel registration and other guest transactions.
Stay current on hotel accommodations, services, and local attractions.
Handle guest compliments, comments, observations, and challenges promptly to achieve guest satisfaction.
Coordinate with other departments to arrange requested guest services.
Review and update the communication log to stay current on hotel developments.
Prepare end-of-shift summaries and communications for management and other shifts.
Make reservations in accordance with the hotel's yield management practices.
Process customer credit at check-in in accordance with hotel policy and data privacy standards.
Answer and field internal and external hotel calls as needed.
Identify and record special billing instructions and notify Accounting.
Obtain appropriate approvals and signatures for guest transactions.
Follow hotel policy on cash banks.
Maintain confidentiality of guest information.
Perform the night audit process and complete required reporting.