Night Audit Supervisor - theWit

DREAMWEAVER HOTELS LLC•Chicago, IL

13d•$26 - $26•Onsite

About The Position

TheWit Chicago is seeking a highly motivated and detail-oriented Night Audit Supervisor to oversee hotel operations during overnight hours. This leadership role supervises the Night Audit team, ensures accurate financial reporting, provides exceptional guest service, and helps maintain the hotel's safety and security. The supervisor is the primary point of contact for guests and team members during the night shift and supports the hotel's operational and financial goals. The position reports to the Front Office Director and is classified as non-exempt, hourly. It is full-time, with overnight shifts typically from 11:00 PM to 7:00 AM. Availability for weekends, holidays, and special events is required as business demands require.

Requirements

At least 2 years of hotel front office or night audit experience.
Strong understanding of hotel accounting, auditing, and cash handling procedures.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently with minimal supervision.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Ability to multitask in a fast-paced luxury hospitality environment.
Ability to work overnight shifts and be available for weekends, holidays, and special events as business demands require.
Ability to stand or walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to use computers and office equipment for extended periods.

Nice To Haves

Previous supervisory or leadership experience.
Experience with hotel property management systems; OnQ experience preferred.
Strong leadership and team development skills.
Attention to detail and financial accuracy.
Customer service excellence.
Conflict resolution and decision-making abilities.
Time management and prioritization.
Professional presentation and communication skills.

Responsibilities

Supervise and support Night Auditors and overnight Front Office team members.
Ensure overnight operations are completed in accordance with hotel standards and procedures.
Coach and guide overnight Front Office team members; document performance, attendance, or conduct concerns and refer matters requiring formal action to Front Office leadership and Human Resources.
Communicate operational updates to morning leadership through detailed shift reports.
Foster a positive, guest-focused culture and maintain high service standards.
Provide guest service, resolve concerns, and handle escalated issues and service recovery situations.
Monitor hotel activity overnight to help ensure a safe and secure environment.
Manage VIP arrivals, late check-ins, room changes, and special requests.
Coordinate with Security, Housekeeping, Engineering, and other departments as needed.
Oversee the nightly audit and ensure accurate completion of financial reporting.
Balance daily revenue transactions, room charges, credit card settlements, and cash deposits.
Review reconciliations of room revenue, payment settlements, adjustments, and cash handling records; maintain internal controls and complete end-of-day reporting on time.
Identify, investigate, document, and report financial discrepancies to Front Office leadership and appropriate Accounting personnel.
Maintain compliance with Hilton brand standards, company policies, and local regulations.
Ensure overnight staff follow safety, emergency, and security procedures.
Respond to overnight emergencies, guest incidents, and operational disruptions; coordinate with relevant departments, notify the appropriate on-call leader, and document incidents and follow-up needs.
Maintain confidentiality of guest and company information.