NICE CX One Engineer

Miratech

2d•Remote

About The Position

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.

Requirements

3+ years of experience with Nice InContact CXone.
3+ years of professional background with NICE CXOne Studio scripting experience.
Hands-on experience with NICE InContact and/or NICE CXone solutions.
Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
Understand business requirements with the ability to translate into technical requirements.
Conflict management and clear organizational communication.
Excellent communication and teamwork skills

Nice To Haves

Experience in Contact Center Dashboard Creation.
Base knowledge of intersystem networking, and data traffic flow between components.
Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics

Responsibilities

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs and integration to backend systems using application program interfaces (API).
Manage NICE BU and provide input into solution design, and optimization for network solutions.
Provide routing design and implementation for contact center technology
Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets