NIBCO Ice & Water Park Manager

City of Elkhart•Elkhart, IN

2d•Onsite

About The Position

The NIBCO Ice and Water Manager is responsible for the overall seasonal operation and management of NIBCO Ice and Water Park. This position provides leadership and supervision to seasonal staff, oversees employee scheduling and timekeeping, and ensures safe, efficient, and customer-focused facility operations. The Manager is responsible for maintaining and enforcing facility policies and safety procedures, overseeing admissions, concessions, skate rentals, cash handling and deposits, inventory, and equipment, and ensuring the facility is clean, organized, and prepared for daily operations. Must be available to work a flexible schedule, including evenings, weekends, holidays, and special events as required by facility operations.

Requirements

High School Diploma or GED.
Must have a valid driver’s license.
Basic knowledge of ice skating and familiarity with ice rink rules and safety guidelines.
Demonstrated ability and experience in areas of oral and written communication.
Ability to handle cash transactions accurately.
Ability to work with people and calm/deescalate tense situations when necessary.
Must be able to effectively prioritize daily work functions.
Knowledge of or willingness to learn how to sharpen ice skates with a machine.
Ability and history of remaining calm and rational when confronted with stressful or volatile situations.
Must have a positive demeanor when in contact with the public.

Nice To Haves

First aid training and certification preferred.
Customer service experience is a plus.

Responsibilities

Develop and oversee employee schedules, maintain appropriate staffing levels, manage coverage needs, and verify employee hours worked are accurate.
Provide leadership, supervision, training, and direction to Assistant Managers and seasonal staff while ensuring compliance with policies and procedures.
Monitor and enforce facility and ice rink safety rules and respond appropriately to accidents, emergencies, patron concerns, and employee issues.
Oversee admissions, concessions, skate rentals, and other daily facility operations to ensure efficient and customer-focused service.
Manage inventory and regularly inspect rental equipment, concession supplies, and facility equipment for safety, condition, and availability.
Oversee cash-handling procedures, verify daily financial records and deposits for accuracy, and ensure bank deposits are properly secured and submitted.
Maintain accurate facility records and clear communication with staff, supervisors, and Parks and Recreation leadership regarding staffing, operations, safety, and facility concerns.
Assist with the planning and execution of ice park events and programs.
Communicate with the Operations Manager about facility issues and concerns.
Work with the Concessions Manager to maintain food and drink inventory at the concessions stand.
Ensure the facility is thoroughly cleaned regularly.