NFWS Student Worker, Call Center

Saint Leo University Brasil • San Jose, CA

1d

About The Position

The NFWS Student Worker, Call Center provides outbound outreach and responds to phone- and web-generated inquiries from prospective students. The role offers customer service while assessing prospective students’ interest and plans and helping qualify them for campus tours with admission representatives. It also supports registration call campaigns for new and returning students and communicates with students about admissions, registration, residency requirements, and orientation status.

The worker is expected to maintain accurate daily records of outbound contacts and follow up with students. The position includes ongoing training provided by Admissions, Student Affairs, and Student Success Coaches. The work environment involves professional communication in person and through telephone, email, and other electronic means; moving around the office, University, and off-campus sites, including overnight travel; and handling various media and equipment. The employee may occasionally need to lift 40 or more pounds.

Requirements

• Have a cumulative GPA above 2.5.
• Have a student account balance below $12,000.
• Have no student conduct record.
• Be involved in one student club, organization, or athletic team.

Responsibilities

• Make outbound contacts and respond to phone- and web-generated inquiries from prospective students.
• Provide excellent customer service while qualifying potential students for a campus tour with an admission representative.
• Discuss prospective students’ interests and plans regarding their education.
• Provide courteous and expedient outbound telephone customer service.
• Assist with new student and returning student registration call campaigns.
• Multitask, listen actively, and respond professionally to student concerns and objections.
• Attend ongoing trainings provided by Admissions, Student Affairs, and Student Success Coaches.
• Maintain precise daily records of outbound contacts and demonstrate 100% follow-up.
• Communicate effectively and promptly with students regarding admissions, registration, residency requirements, and orientation status.

Benefits

• Free tuition for employees, spouses, and dependents.
• Tuition exchange opportunity for dependents of employees.
• Paid sick leave, vacation, and holidays.
• Medical, dental, and vision coverage.
• Teledoc, Surgery Plus, a wellness incentive program, and other features through the group medical plan.
• 100% employer-funded health reimbursement account.
• 100% employer-paid short-term disability insurance.
• 100% employer-funded employee assistance program, including healthcare and dependent options.
• Employer-provided life insurance.
• Discounted on-campus dining meal plans.
• Nationwide pet insurance.
• Flexible spending accounts.
• 403(b) retirement plan.
• Wellness Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed