New Store Opening & Training Specialist

Fortidia US • Lakewood, CO

1d • $80,000 - $100,000 • Hybrid

About The Position

The Onboarding Partner – New Center Opening & Training Specialist serves as the primary field expert responsible for transforming newly constructed retail locations into fully operational Print and Shipping Centers. This role partners closely with new franchise owners to ensure a successful launch by providing hands-on operational setup, equipment training, and business coaching. The position balances extensive field travel supporting new center openings with headquarters-based responsibilities that include delivering owner training programs and continuously improving corporate onboarding and training curriculum.

Requirements

• Ability to regularly lift and move items weighing 50–75+ lbs (paper cartons, equipment, supplies).
• Ability to stand, walk, and work on retail flooring for 8–10 hours per day.
• Ability to assist with equipment placement, merchandising setup, and store preparation tasks.

Responsibilities

• Lead on-site setup and operational launch of new Print and Shipping Centers.
• Prepare locations for opening including equipment setup, system configuration, inventory stocking, merchandising, and workflow layout.
• Ensure all systems, equipment, and operational processes are functioning effectively prior to opening.
• Provide hands-on training for new owners and staff in: Point of Sale systems, Cut-sheet and wide-format printing equipment, Finishing equipment and production workflow, Financial operations and reporting.
• Build owner confidence and operational capability during the critical startup phase.
• Ensure new centers operate in accordance with corporate operational guidelines, brand standards, and safety requirements.
• Validate that store layout, customer experience, merchandising, and production workflows align with brand expectations.
• Identify operational gaps and implement corrective actions prior to center opening.
• Deliver corporate training programs for new owners and operators.
• Provide feedback from field openings to continuously improve onboarding programs, training materials, and operational playbooks.

Benefits

• Training and development opportunities within the group, including an eLearning platform
• Competitive total rewards offerings including medical, dental, vision, wellbeing, HSA Contribution, 401k with match, open office environment, flexible work arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed