New Patient Coordinator

EXPRESS PAIN AND URGENT CARE PLLC•New Braunfels, TX

27d•$19 - $22•Onsite

About The Position

We are seeking a bilingual (Spanish/English) New Patient Coordinator to join our New Braunfels medical office team. This role is responsible for scheduling new patient appointments, verifying insurance benefits, obtaining referrals, and communicating patient financial responsibility prior to appointments. At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience.

Requirements

Fluent in Spanish and English (required)
Experience verifying insurance eligibility and processing referrals
Knowledge of copays, coinsurance, deductibles, and patient financial responsibility
Comfortable using computers, EMR systems, and insurance portals
Strong phone, communication, and organizational skills
Ability to multitask in a fast-paced medical office environment

Nice To Haves

Prior medical office experience preferred

Responsibilities

Verify patient insurance eligibility and benefits
Obtain and process required referrals and authorizations
Explain copays, coinsurance, deductibles, and patient financial responsibility
Schedule and coordinate new patient appointments
Answer incoming calls and assist patients with questions or concerns
Enter and update patient information in the EMR system
Utilize insurance portals such as Availity to verify coverage and benefits
Follow up on missing referrals, authorizations, or insurance information
Provide excellent customer service and maintain a professional patient experience