New Patient Coordinator

The US Oncology Network•Dallas, TX

3d•Onsite

About The Position

The US Oncology Network is seeking a New Patient Coordinator to support Texas Oncology at the Dallas Charlton Cancer Center. This is a full-time, Monday through Friday position, 8:30 a.m. to 5:00 p.m., with no weekends, call, or major holidays. Under direct supervision, the New Patient Coordinator handles new patient coordination activities, including account and insurance registration and scheduling exams and procedures. The role maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems in accordance with standard procedures and established guidelines. The coordinator supports the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The position serves as a liaison among referring providers, clinical teams, and patients, and manages the new-patient referral process from referral receipt through onboarding and scheduling. It includes assessing and prioritizing referrals, obtaining missing records, verifying demographic and insurance information, maintaining accurate patient accounts and records, investigating insurance eligibility and benefits, communicating appointment details, and coordinating physician schedules. The coordinator also supports a welcoming patient experience, ensures records are ready for clinical review, escalates complex issues, and complies with organizational policies and healthcare regulations, including HIPAA. Texas Oncology is part of The US Oncology Network, a community-based oncology network supported by McKesson Corporation. Texas Oncology provides evidence-based cancer care and uses technology and research to support patients in communities across Texas.

Requirements

High school diploma or equivalent required.
Experience with Microsoft Office products, including Outlook, Word, Teams, and Excel, required.
Proficiency with medical terminology and insurance benefits and eligibility verification.
Must complete required onboarding courses and on-demand training within 45 days of occupying the position.
Ability to meet the stated physical demands, including sitting or standing, talking or hearing, extensive standing and walking, and occasionally lifting and carrying items up to 40 pounds.

Nice To Haves

Two years of patient access and/or referral management experience in healthcare, with progressive responsibility, or an equivalent combination of education and work experience.
Knowledge of multiple practice management system (PMS) and electronic health record (EHR) platforms.
Knowledge of healthcare workflows and referral management best practices.

Responsibilities

Serve as a liaison between referring providers, clinical teams, and new patients to coordinate care accurately and compassionately.
Manage the new patient referral process in accordance with departmental standards.
Assess patient needs and prioritize or triage referrals based on clinical urgency.
Follow up with referring providers to obtain missing medical records, diagnostic results, and other required documentation.
Collect and verify patient demographic, insurance, and referral information.
Create and update patient accounts in the practice management system and maintain data integrity.
Investigate insurance eligibility and benefits to support financial transparency and patient preparedness.
Communicate appointment time, location, directions, and preparation instructions to patients.
Distribute and review new patient paperwork and educational resources.
Maintain and adjust physician schedules to support appropriate and efficient new-patient scheduling.
Collaborate with clinical and administrative teams on scheduling needs and rescheduling requests.
Document and update patient records in designated systems and validate medical-record completeness for clinical review.
Escalate complex or time-sensitive issues to the appropriate department or supervisor.
Follow organizational policies, healthcare regulations, and accreditation standards, including HIPAA.
Support additional duties as assigned and seek opportunities to improve the patient experience.