New Patient Coordinator, Behavioral Health, Baptist Jacksonville

Baptist Health System, Inc. • Jacksonville, FL

1d • Onsite

About The Position

Baptist Medical Center is hiring for a New Patient Coordinator for the Behavioral Health Department located at Baptist Medical Center. This is a Full Time days opportunity working an 8:00am-5:00pm schedule in Jacksonville, FL. The New Patient Coordinator will assist the Behavioral Health Department by accurately registering new patient and preforming other clerical duties. This position requires an intermediate level knowledge of insurance, medical records, multi-line telephone, excellent customer service skills, ability to match patient care needs with services available, and good judgment triaging patients with acute needs over the phone. Baptist Jacksonville is a Magnet™ designated hospital, the gold standard for excellence in patient care. We serve families throughout the area with high-quality, comprehensive care for every stage of life.

Requirements

• 1-2 years Medical Experience
• 1-2 years Customer Service Experience
• 1-2 years Insurance Experience
• High School Diploma

Nice To Haves

• Intermediate level knowledge of insurance
• Intermediate level knowledge of medical records
• Intermediate level knowledge of multi-line telephone systems
• Excellent customer service skills
• Ability to match patient care needs with services available
• Good judgment in triaging patients with acute needs over the phone

Responsibilities

• Providing business services for patients and the healthcare system.
• Ensuring accurate patient registration.
• Verifying insurance and authorizations.
• Collecting patient charges and payments.
• Operating a multi-line phone system while maintaining telephone protocols.
• Assisting patients as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED