Spanish)

M/I Homes•Fort Myers, FL

6d•Hybrid

About The Position

M/I Homes, a leading homebuilder with 50 years of experience, is expanding its Southwest Florida division and seeking driven, passionate individuals to join their team. This role is focused on communicating with potential buyers via phone and email to understand their needs, schedule appointments with New Home Consultants, and ultimately drive sales. The position requires strong sales and customer service skills, the ability to build relationships over the phone and in writing, and knowledge of M/I Homes' products and communities. The role utilizes a CRM database (Pivotal) and involves creating self-made videos for customer communication. This is not an onsite new home sales role.

Requirements

Fluent in both English and Spanish
Consistent weekend work
Select Holiday work
Ability to work independently
Ability to interpret, analyze and evaluate given information to determine best option for potential buyer
Self-motivated with persuasive, enthusiastic and customer-service oriented personality
Good negotiation and organizational skills
Detail-oriented aptitude
Excellent verbal and written communication skills for high interaction with potential buyers on a daily basis
Most of the day spent talking on the phone
Decisiveness and good judgment
Problem-solving and analytical skills
Maintains a positive and helpful attitude – team player
Basic understanding of electronic marketing including but not limited to Bomb Bomb
Work within a CRM Database (Pivotal)

Responsibilities

Timely follow-up on all electronic leads using problem-solving, customer service, and communication skills.
Manage leads in the CRM database, performing both short and long-term follow-up.
Ask appropriate questions to understand buyer needs and wants, uncover preferences, and gather prospect information to determine suitable products, pricing, timeframes, and locations.
Build relationships with potential buyers via phone and email.
Conduct a minimum of 200 targeted outbound calls per week to leads and prospects.
Schedule appointments with the sales team for potential homebuyers and arrange personal tours at preferred communities/model homes.
Create and share self-made videos as a form of communication with customers via Bomb Bomb.
Demonstrate knowledge of M/I Homes’ product features and benefits.
Act as an internal champion for quality website content and accuracy.
Collaborate with the sales and marketing team to plan targeted mass email marketing messages.
Provide feedback on electronic lead generation efforts, marketing strategy, and execution.
Participate in ongoing training, including weekly calls, bi-weekly sales meetings, and one-on-one training.
Assist with special projects and perform additional duties as required.