New Home Counselor

Clayton Homes•Tempe, AZ

1d•Onsite

About The Position

The New Home Counselor will support prospective buyers for Oakwood Communities in the Arizona Market. This role is primarily focused on guiding potential buyers through the sales process, from initial presentation and demonstration to securing sales contracts and ensuring overall buyer satisfaction. The counselor will also address homeowner concerns, engage in self-prospecting, and utilize the HubSpot CRM system. This is an exempt position within the Oakwood Homes business unit.

Requirements

Exceptional customer service and communication skills
Must be a self-starter & self-motivated
Exceptional sales skills
Must be detail-oriented and be able to multi-task
Must be effective at prioritizing
Proficiency in MS Office – Word, Excel and Outlook
Good verbal and written communication skills, including the ability to communicate with internal and external customers.
Ability to follow defined business processes and align with the company’s corporate culture.
Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Must be a team player and can sell strategically with a partner.

Nice To Haves

Experience in single-family residential or related field beneficial but not required.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Responsibilities

Lead prospective buyers through a planned road map presentation & virtual demonstration about Oakwood Homes, Community, Model Homes & Homes Sites
Satisfy buyer questions, overcome objections, and secure sales contracts
Responsible for overall buyer satisfaction through regular follow-up and follow-through
Community Team participation
Address homeowner/buyer concerns throughout the entire process
Self-Prospecting (Realtors & Referrals)
Daily focus & and reporting on key success drivers resulting in closing the sale and writing the contract
Dedication and openness to embracing new technologies, specifically the HubSpot CRM system, and other tools