New Home Assistant

Tri Pointe Homes Holdings, Inc.•Potomac, MD

1d•Onsite

About The Position

Tri Pointe Homes DC Metro is looking for an enthusiastic individual to join our talented group as a New Home Assistant. This position is responsible for assisting New Home Advisors in optimizing new home sales and the customer experience in assigned communities.

Requirements

High School diploma or equivalent certification required.
Current working knowledge of homebuilding and the residential real estate industry.
Knowledge of sales programs, policies, and procedures.
Proficient in Microsoft applications, including Word, Excel, and Outlook.

Nice To Haves

A minimum of 1 year of previous new home sales experience is preferred.
Real estate license preferred.

Responsibilities

Greets and engages visitors to establish relationships and assists New Home Advisors to determine visitor needs and customer preferences, utilizing the Company’s selling philosophy and training materials.
Provides information about the community, builder/Company, brand, and individual homes, emphasizing key selling messages and the unique customer value proposition.
Provides brochures, maps, mortgage information, price sheets, and any other information required.
Assists New Home Advisors to ensure visitors are accompanied through sales office, models, and inventory homes, and questions are appropriately answered.
Provides timely and consistent follow-through with customers from initial contact through closing and post-closing activities.
Stays abreast of all community and product knowledge required to answer customer questions.
Assists New Home Advisors with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, pre-qualifying customers, preparing purchase and sale contracts, filing, handling reservations, preparing escrow documentation, distributing buyer notices, event planning, coordinating maintenance of sales office/center and opening/closing the sales office/center and model homes.
Enters information into the Company’s Customer Relationship Management (CRM) system (at least daily), documents daily traffic and assists New Home Advisors with reports and information summaries to management.
Other duties as assigned.

Benefits

Competitive medical, dental and vision coverage
Health Savings Account (HSA)
Full and limited healthcare Flexible Spending Account (FSA)
Dependent care FSA options
Generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time
Paid disability, parental and military leave
Company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances
401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions
Adoption assistance
Fitness assistance
Tuition assistance
Worldwide emergency travel assistance
EAP, grief counseling, and estate/will preparation services
Additional discounts and supplementary employee-paid benefit programs