New Client Specialist

Daniel Stark Law • Bryan, TX

10d

About The Position

New Client Specialists make the first impression on potential clients, creating a safe and compassionate space for callers to share their stories and helping determine whether Daniel Stark Law can assist them. They gather and assess information about potential injury cases, guide prospective clients through the decision to hire the firm and its sign-up process, and provide prompt assistance across multiple communication channels. The role also involves organizing appointments and drafting, reviewing, and mailing letters. Team members receive ongoing personal and professional development support from a team lead. The department requires a two-year commitment before transferring to another department.

Requirements

• Ability to maintain control of conversations with kindness and professionalism, both in person and on the phone.
• Excellent spoken and written communication skills.
• Compassionate and empathetic personality.
• Commitment to remain in the department for two years before transferring to another department.

Nice To Haves

• Bilingual ability is preferred but not required.
• Customer service background is a plus.
• Competitive spirit.
• Ownership mentality.
• Desire for continuous improvement.
• Outstanding writing abilities.
• Technology competence.
• Sales or customer service background.

Responsibilities

• Evaluate incoming leads—including walk-ins, phone calls, texts, and emails—with a sense of urgency.
• Gather critical information from potential clients in person or over the phone.
• Develop an understanding of various injury cases.
• Speak and listen to potential clients with care, compassion, and meticulous attention to detail.
• Guide potential clients through the decision to hire the firm and through the sign-up process.
• Navigate multiple lead channels and software to assist potential clients promptly.
• Organize appointments with new clients.
• Draft, review, and mail letters as needed.

Benefits

• Medical, dental, vision, life, and supplemental insurance are available.
• 401(k) plan with a 4% company contribution match.
• Gold’s Gym membership discount.
• Organized team-building activities and events.
• In-office perks, including snacks, biweekly breakfast, unlimited coffee, and tea.
• Ongoing professional development and growth opportunities.
• Paid day off to celebrate your birthday.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed